Standard warranty – 6 months
Our standard warranty is 6 months. Most issues can be resolved by remote desktop. Less than 1% of all units experience any kind of a warranty event over the course of many years. Our repair costs outside of warranty window are very reasonable! For example, a new battery is $125, a new charger is $65, a new re-imaged drive with all the charts and configuration is $100 etc. Extended warranty is available for 15% of total per each additional year of warranty.
Return window – 7 days after receiving the unit
I am always happy to answer questions, and provide additional information on how my units work prior to ordering. For example, exact dimensions, video demos of how something works, precise capabilities, available ports on the unit, screenshots of charts in your area, and more. I configure each unit specifically for you, which takes considerable effort. These costs, in addition to shipping and packing costs cannot be recovered. This is a small family business, not a large multinational corporation which is trying to sell as many units as possible at any price.
Therefore, please note that returns are accepted within 7 days of receiving the unit and are subject to a 20% restocking fee. Some examples under that category would be: change of mind, didn’t fit the available space, not compatible with other equipment you may have, missing functionality or charts, etc. Just to be clear, if you tell me what charts you need, the unit is guaranteed to come with exactly those charts. It is your job to tell me what you need, and it is my job to provide you with exactly what you requested. The restocking fee serves both to cover costs of configuring the unit, and as a disincentive to buyers who aren’t sure if this is what they are looking for. It’s an encouragement to do further research and to ask questions and request detailed info from me prior to ordering something. I am always happy to do that.
Once again, I would much rather answer your questions before you order so I can confirm the unit will fulfill your requirements, fits the required space, and more. Please keep in mind that I’ve got an extensive experience supplying units to fishermen, sailors, and more. We have supplied 3000+ units over the years. If you’re not sure if the system can do what you need, just ask me. In addition, please take a look at the video demos, or indeed request a new video of something you would like to see!
Thank you for your understanding and I look forward to providing you the information you need in order to make an informed decision. Please note that less than 0.25% of units are ever returned.
Customs declaration for returns from the US / International
When returning a unit from the US, you need to fill out the customs paperwork properly. If you fill it out incorrectly this will result in a customs fee which will be subtracted from your refund. Please follow the instruction below to avoid this happening.
Canadian customs are terrible. Anything over $30 is taxable when being brought into Canada. Carriers like UPS, FedEx, and others will also add their hefty brokerage fees which are often higher than the tax itself. Therefore, it’s absolutely imperative that the customs paperwork is filled out properly for returns to avoid these fees.
- Specify that this is warranty return. There is a check box for that on the customs declaration.
- Additionally, specify in the description of contents: “warranty return to seller, used laptop (or tablet)”.
- Use $1 for the customs value. A returned unit has no commercial value, but carriers will often not like if you specify $0.
- Please do NOT use FedEx for returns as they will charge a $100 brokerage fee.
Make sure to contact us to get the shipping information correctly prior to shipping the unit out.